Frequently Asked Questions
Everything you need to know about shopping with NHC
What are your standard shipping times and costs?
We offer standard shipping across the continental US within 3-5 business days. Orders over $50 qualify for free shipping, while orders under $50 incur a flat rate of $6.95.
How can I track my order status?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is the NHC return policy?
We accept returns on most unused and unopened items within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund.
Which payment methods do you accept?
NHC accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, NHC ships exclusively within the United States. We are working on expanding our logistics to support international destinations in the near future.
What should I do if I receive a damaged item?
If your order arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund immediately.